I've lost
my password
Visit https://support.ccbill.com/
to lookup your account information. You will need 2 of the following
three items to look up your account: email address you joined
with, credit card number or subscription number. If you need
additional assitance, please contact CCBill
or email us at support@xfusioncash.com
with as much information as you can (site you are a member of,
email address you joined with, username, subscription id, etc)
If you joined through
Epoch and not CCBill, please visit Epoch.com
My password
stopped working
Either your account
is expired, the informatoin is incorrect (username and password
are CaSE SenSiTIvE), or has been blocked for password sharing.
Please verify your account
information, if it still doesn't work please contact
CCBill or support@xfusioncash.com
with as much information as you can (site you are a member of,
email address you joined with, username, subscription id, etc)
How do I cancel
my account?
Go
Here, If you need additional assistance please contact
CCBILL
If you joined through
Epoch and not CCBill, please visit billingsupport.com
CCBill's
Additional Contact Information
The CCBill Support
Department is available 24 hours a day, 7 days a week, 365 days
a year with live technical support.
Phone: 1 888 906-0666 or (480) 449-7751
International: 1-888-596-9279
Fax: (480) 449-8819
My video plays
back choppy or I hear only sound and no video.
Please download the
video to your computer before you watch the clip by right clicking
the video link and selecting "save target as". If
playback is still choppy once the video is downloaded, try upgrading
your Windows media
player, and also try updating the drivers using the steps
below.
When I try and play
a movie I get the following error message: "Windows Media
Player cannot play the selected file because it is either damaged
or corrupt. Plese select a different file."
This problem is caused
by a number of things. Some of these solutions are rather technical
in nature so please feel free to contact
our technical support staff for further assistance.
Possible Solutions:
1. Every Windows
operating system has a version of Windows Media Player that
wont give you trouble. You can find the player at
Program Files > Windows Media Player > mplayer2.exe
If that fails you
can go to the Microsfot website and download
the Windows Media Player from Microsoft.
2. Download the latest
video drivers for your system from the manufacturers website.
If you do not know the manufactureer of your video card, go
to the control panel, device manager, and select display adapters.
Some popular video card manufacturer websites are:
Nvidia
Intel (search for
your model number)
ATI
Matrox
Diamond
Multimedia
Creative
Labs
If you would like
assistance in finding the right drivers for your card, please
email us with your operating system details (win98, winme,
win2k, winxp) , and video card brand/model.
3. Corrupt Sound
Card Drivers can also cause video playback problems in Windows
Media Player. To get the latest version for your card, search
for the brand and model (found in the control panel, system,
device manager, sound video and game devices) on WINDRIVERS.COM
4. Download
the latest version of DIRECTX from Microsoft.
5. Turn down your
video card acceleration by going to control panel>display>settings>advanced>troubleshooting
...move the sliding bar to NONE. This setting affects video
playback and games, and not regular windows use.
If none of the above
work, please email
us your system details, including amount of RAM, CPU Speed,
and OS.
I am having
problems playing the Quicktime videos.
Please download
the latest version of the Quicktime player.
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